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Self-Service Check-In Kiosk
JetBlue Airways, New York
  • Year
  • 2004
  • Type
  • Hardware and Screen Interface Design

The new kiosk is designed to give the check-in experience the ease and elegance that has vanished since the great days of air-travel. The kiosk has a contemporary clean and sleek look, yet very friendly and welcoming. Clear icons on the hardware interface elements facilitate the various points-of-entry to the transaction. The screen interface is presented on a large 17" flat panel touch-screen. The clean layout and graphics, simple instructions, and high contrast large-size type make the kiosk easy-to-use for both frequent flyers and occasional passengers, increasing transaction speed and customer satisfaction. The enclosure is designed to meet JetBlue's need for flexibility. It an be used as a single free-standing unit, in a cluster arrangement, or integrated into a counter.

Press & Awards
Silver Award, IDEA, Environments, 2005
JetBlue Self-service Check-in Kiosk
Honorable Mention, Interactive, ID Magazine Annual Design Review, 2005
JetBlue Self-service Check-in Kiosk
Rave Award, Industrial Designer, Wired Magazine, 2004
Bloomberg Terminal, JetBlue Kiosk
Business Week
The Best Product Designs of 2005, July 4, 2005
I.D. Magazine 2005 Design Review
Jet-Blue Check-In Kiosk, July 2005
Rave Awards, Antenna, April 2004